Your centralized hub for easy, secure access to everything you need—submit service requests, view and download invoices, make payments, and view account information, all in one place.
NEW! EFT Payments Now Available
You can now make secure one-time EFT payments directly through the portal. No cheques, no hassle—just fast, seamless service at your fingertips.
Simply enter your name and email address and click
“Start Signing” to complete the authorization form.
Please forward the remittance
and direct your e-transfer to:
ar@cityclean.ca
What is the difference between one-time and auto-recurring payments within the customer portal?
The customer portal allows you to make one-time credit card and EFT payments, giving you direct control over when and how your invoices are paid. This ensures you can manage each payment according to your preference.
In contrast, auto-recurring credit card and EFT payments are managed separately and are not visible within the portal. These payments are processed automatically each month for your convenience, simplifying the payment process and ensuring timely and accurate transaction processing.
If you would like to set up auto-recurring credit card or EFT payments, please let us know and we would be happy to assist you.
As a friendly reminder, please do not send credit card information via email.
If I save my credit card or banking information to the customer portal, will I automatically be set up for auto-recurring payments?
Saving your credit card or banking information in the customer portal is for one-time payments only, making it easier for you by eliminating the need to enter your details each time you make a payment.
If you would like to set up auto-recurring credit card or EFT payments, simply let us know by submitting a customer service request through the portal or by emailing service@cityclean.ca, and we would be happy to assist you.
As a friendly reminder, please do not send credit card information via email.
I am set up for auto-recurring credit card payments, why is there a $1 charge and refund to my credit card?
I made a one-time payment through the customer portal, how will I receive a receipt for the payment?
I am set up for auto recurring credit card payments. Why isn’t my credit card information visible in the customer portal?
The customer portal is designed to securely store credit card information for one-time payments only. For auto-recurring payments, your credit card information is managed separately and is not visible in the portal. This approach ensures the security and accurate processing of all auto-recurring transactions. If you have any concerns or need assistance with your auto-recurring payments, please let us know and we would be happy to help.
As a friendly reminder, please do not send credit card information via email.
I am set up for auto recurring EFT payments. Why isn’t my banking information visible in the customer portal?
The customer portal is designed to securely store banking information for one-time payments only. For auto-recurring payments, your banking information is managed separately and is not visible in the portal. This approach ensures the security and accurate processing of all auto-recurring transactions. If you have any concerns or need assistance with your auto-recurring payments, please let us know and we would be happy to help.
